IRD ORDERTAKER
NamasteAI
Dubai, United Arab Emirates
Job Description:
Responsibilities
Order Processing: Answer phone calls promptly, assist guests with menu selections, and accurately punch orders into systems like Micros POS.
Communication: Relay specific dietary requirements, allergies, and special requests to the kitchen and serving teams clearly.
Up-selling: Proactively suggest appetizers, beverages, or daily specials to enhance the guest experience and increase average check sizes.
Billing & Cashiering: Process payments accurately, post charges directly to guest room folios, and handle daily cashiering forms.
Coordination: Track orders, manage delivery timings, and coordinate tray and trolley pick-ups from guest hallways.
Guest Service: Handle inquiries, manage feedback or complaints, and ensure high scores on guest satisfaction surveys.
Qualifications & Skills
Experience: Typically requires 0-2 years of experience in the hospitality or food and beverage industry.
Communication: Excellent verbal and written communication skills with a polished, professional, and friendly telephone etiquette.
Multitasking: Ability to work efficiently and remain calm under pressure during peak dining hours.
Industry:
Tourism and Hospitality
Category:
Tourism and Hospitality
Skills:
Communication
Job Information
-
Career Level:
Middle Level -
Location:
Dubai, United Arab Emirates -
Job Type:
Full Time -
Experience:
2 Yrs - 4 Yrs -
Qualifications:
Diploma -
Salary:
Confidential -
Date posted:
21st July 2026
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